Oracle Corporation is the world's leading supplier of software for information management and the world's second largest independent software company.
ORACLE Corporation offers its Databases, Tools and Application products, along with related consulting, education and support services, in more than 60 countries around the world.
Designation Operations Analyst
Job Description Oracle University
Oracle University, the education arm of Oracle, offers comprehensive, high quality training on Oracle Technology in over 60 countries worldwide. With over 240 courses available, customers can choose what they want to learn and how they want to learn it, be it online, in the classroom or self-paced. With over 500,000 Oracle University graduates, Oracle University is the largest software training business in the world.
Desired Profile Brief Posting Description
The Operations Analyst is responsible for managing the 100% Customer Satisfaction compliance program. In addition, position may also help out with overall scheduling duties.
Responsibilities:
- Create and monitor training events
- Maintain and monitor registrations
- Answer and resolve email queries working in conjunction with other teams
- Ensure that all Public events have appropriate flag turned on in Oracle Training Administration (OTA)
- Run and monitor appropriate reporting to ensure compliance
- Maintain accurate and timely information in Oracle systems
- Understand and follow all Oracle procedures and policies.
- Tests updates and enhancements to Oracle applications.
Qualifications:
- Bachelors degree or work equivalent
- 1 to 3 years minimum professional experience (maybe 1 for IC1, 3 for IC2)
- Excellent analytical skills and good judgment required to make objective business decisions based on revenue potential and cost minimization
- Excellent written, verbal and interpersonal skills
- Highly organized with strong attention to detail
- Ability to manage multiple tasks across multiple groups simultaneously.
- Ability to work in a team environment and assist with projects from other team members.
- Proficient with desktop applications including, but not limited to, MS Word, Excel and email.
- Experience with Oracle Training Administration (OTA) and Oracle Discoverer preferred.
Distinguishing Characteristics:
The candidate should have excellent customer service skills; demonstrate strength in interpersonal communications and good judgment. Ability to self manage, escalating to management as needed. Possess the desire and ability to learn new systems and processes.
Knowledge & Skills:
Technical:
-Microsoft Office, Excel and email
-Knowledge of Oracle Applications is a plus, specifically OTA
-Good computer skills and navigation
-Desire and ability to learn new systems and processes
Experience : 2 - 6 Years
Industry Type : IT-Software/ Software Services
Functional Area : ITES/BPO/KPO, Customer Service, Ops.
Education : UG - Any Graduate - Any Specialization
PG - Any PG Course - Any Specialization
Location : Bengaluru/Bangalore
Keywords : Process Associate, Process executive, OTA, Process analyst, Analyst, operations specialist, operations executive
Contact : Prashanth Gowda
Oracle India Pvt Ltd
Telephone 91-080-41071521
Email : prashanth.l.gowda@oracle.com
Website : https://www.oracle.com