IBM Bangalore has requirement for SERVICE MANAGERS (See JD below) for one of its division in Bangalore. We are external consultants for IBM recruitment. If you are interested then please send your updated profile along with the below mentioned details without fail:

Your full name (First name, Middle name & Last name) -

Current salary - CTC - per annum -

Expected salary - CTC - per annum -

Time required for joining -

Total work exp -

Email us for any clarifications.

Roopa
gaapoor@gmail.com


Job description
Responsible for managing large Infrastructure projects for a Customer. This role is the primary contact between the DPE and delivery support organization. They are an integral part of the account planning and delivery support strategy. Key responsibilities include:

• Manage the Client relationship on behalf of IBM.

• Provide DPE/PE with single point of contact into Service Delivery.

• Own communication plan between customer/DPE/PE.

• Manage the cost model for Service Delivery, including identification of cost reduction areas.

• Present Service Review package to customer at monthly service meeting.

• Manage the Service Delivery element of the Request For Service process.

• Identify opportunities for account growth and assist DPE/PE with development.

• Ensure Service Delivery adherence to process and procedures.

• Provide leadership and direction to the Service Delivery teams.

• Own service quality and Service Delivery performance.

Eligibility

• Bachelor's Degree in Information Technology

• Minimum of 8-10 years work experience with at least 6 yrs in IT Service delivery role

• Experience of working face to face with customers

• Understanding of IT Infrastructure Services, Help Desk Operations or Data Center Operations

• Certification in ITIL

Required Skillsets

##Task Management.

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Has experience in managing large Infrastructure projects for a Customer.
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Has managed SLA Compliance for the customer and under taken service improvement projects to in case improvements are required in service delivery
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Has experience in facing Audits and taking corrective actions if required
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Knowledge of ITIL Preferred.