Designation: Help desk coordinator

Company Name: Wipro Infotech

Job Description:        

Graduate in any stream / Polytechnic Diploma.

Should have around 1 - 4 Years of IT Exposure.

Age 20 to 26 yrs with excellent communication skill.

Experience in Technical Helpdesk Co-ordination.

Responsibilities:

The Helpdesk Coordinator will act as the single point of contact to the customer/users for all IT related requirements.

The responsibilities of the Helpdesk Coordinator will be to Log all the calls, assign it to engineers, track it till closure, and update the user.

Escalate as per the escalation chart, follow up with vendor.

Keeping track of inventory in stock, inventory in use update asset data as per the process defined.

Location: Delhi

Wipro Infotech

Website: http://www.wipro.com